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Contact | Planet Organic. Be Pure. High quality certified organic products

Shopping Online with Planet Organic

Customer Service

Planet Organic is committed to providing exceptional customer service. We endeavour to make sure that all products listed on our website are currently in stock and that the pricing is true and correct. In the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

Payment Terms

Unless agreed to separately in writing, payment is to be made in advance of shipment by PAYPAL.

Details on how to make payments from PayPal are provided throughout the checkout process.

Postage


Domestic Orders.

Your order will be shipped within 1-2 business days. Please allow up to 7 business days for delivery to most parts of Australia, 7-10 days for Western Australia. Our shipping rates are a flat rate $ 9.00 regardless of the size of your order. International Orders.

Please e-mail shop@planetorganic.com.au listing your address and the products you wish to order. We will then e-mail you a quote for postage

Lost or damaged goods

If goods are lost or damaged in transit please contact us at shop@planetorganic.com.auwithin 10 business days of placing your order so that we can investigate.

Returns Policy

If you believe you have a resonable complaint please contact us immediately to report the matter

Our policy requires that you return the product within 10 days in its original packaging for examination and testing. If the product is found to be unsatisfactory as claimed, the product will be replaced at no cost to the customer or a refund will be given.


Terms And Conditions

AGREEMENT BETWEEN USER AND PLANET ORGANIC

The Planet Organic Web Site is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein. Your use of the Planet Organic Web Site constitutes your agreement to all such terms, conditions, and notices. MODIFICATION OF THESE TERMS OF USE

Planet Organic reserves the right to change the terms, conditions, and notices under which the Planet Organic Web Site is offered, including but not limited to the charges associated with the use of the Planet Organic Web Site.

LINKS TO THIRD PARTY SITES

The Planet Organic Web Site may contain links to other Web Sites ("Linked Sites"). The Linked Sites are not under the control of Planet Organic and Planet Organic is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. Planet Organic is not responsible for webcasting or any other form of transmission received from any Linked Site. Planet Organic is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Planet Organic of the site or any association with its operators.

NO UNLAWFUL OR PROHIBITED USE

As a condition of your use of the Planet Organic Web Site, you warrant to Planet Organic that you will not use the Planet Organic Web Site for any purpose that is unlawful or prohibited by these terms, conditions, and notices. You may not use the Planet Organic Web Site in any manner which could damage, disable, overburden, or impair the Planet Organic Web Site or interfere with any other party's use and enjoyment of the Planet Organic Web Site. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Planet Organic Web Sites.

MATERIALS PROVIDED TO PLANET ORGANIC OR POSTED AT ANY PLANET ORGANIC WEB SITE

Planet Organic does not claim ownership of the materials you provide to Planet Organic (including feedback and suggestions) or post, upload, input or submit to any Planet Organic Web Site or its associated services (collectively "Submissions"). However, by posting, uploading, inputting, providing or submitting your Submission you are granting Planet Organic, its affiliated companies and necessary sublicensees permission to use your Submission in connection with the operation of their Internet businesses including, without limitation, the rights to: copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate and reformat your Submission; and to publish your name in connection with your Submission.

No compensation will be paid with respect to the use of your Submission, as provided herein. Planet Organic is under no obligation to post or use any Submission you may provide and may remove any Submission at any time in Planet Organic's sole discretion. By posting, uploading, inputting, providing or submitting your Submission you warrant and represent that you own or otherwise control all of the rights to your Submission as described in this section including, without limitation, all the rights necessary for you to provide, post, upload, input or submit the Submissions.

LIABILITY DISCLAIMER

THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE PLANET ORGANIC WEB SITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. PLANET ORGANIC AND/OR ITS SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE PLANET ORGANIC WEB SITE AT ANY TIME. ADVICE RECEIVED VIA THE PLANET ORGANIC WEB SITE SHOULD NOT BE RELIED UPON FOR PERSONAL, MEDICAL, LEGAL OR FINANCIAL DECISIONS AND YOU SHOULD CONSULT AN APPROPRIATE PROFESSIONAL FOR SPECIFIC ADVICE TAILORED TO YOUR SITUATION.

PLANET ORGANIC AND/OR ITS SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, AND ACCURACY OF THE INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS CONTAINED ON THE PLANET ORGANIC WEB SITE FOR ANY PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS ARE PROVIDED "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND. PLANET ORGANIC AND/OR ITS SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL PLANET ORGANIC AND/OR ITS SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, DATA OR PROFITS, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR PERFORMANCE OF THE PLANET ORGANIC WEB SITE, WITH THE DELAY OR INABILITY TO USE THE PLANET ORGANIC WEB SITE OR RELATED SERVICES, THE PROVISION OF OR FAILURE TO PROVIDE SERVICES, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS OBTAINED THROUGH THE PLANET ORGANIC WEB SITE, OR OTHERWISE ARISING OUT OF THE USE OF THE PLANET ORGANIC WEB SITE, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF PLANET ORGANIC OR ANY OF ITS SUPPLIERS HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. BECAUSE SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE PLANET ORGANIC WEB SITE, OR WITH ANY OF THESE TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE PLANET ORGANIC WEB SITE.

TERMINATION/ACCESS RESTRICTION

Planet Organic reserves the right, in its sole discretion, to terminate your access to the Planet Organic Web Site and the related services or any portion thereof at any time, without notice. Use of the Planet Organic Web Site is unauthorised in any jurisdiction that does not give effect to all provisions of these terms and conditions, including without limitation this paragraph. You agree that no joint venture, partnership, employment, or agency relationship exists between you and Planet Organic as a result of this agreement or use of the Planet Organic Web Site. Planet Organic's performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of Planet Organic's right to comply with governmental, court and law enforcement requests or requirements relating to your use of the Planet Organic Web Site or information provided to or gathered by Planet Organic with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect. Unless otherwise specified herein, this agreement constitutes the entire agreement between the user and Planet Organic with respect to the Planet Organic Web Site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and Planet Organic with respect to the Planet Organic Web Site. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent an d subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express wish to the parties that this agreement and all related documents be drawn up in English.

COPYRIGHT AND TRADEMARK NOTICES:

All contents of the Planet Organic Web Site are: Copyright 2011 by Planet Organic and/or its suppliers. All rights reserved.

TRADEMARKS,/

The names of actual companies and products mentioned herein may be the trademarks of their respective owners.

The example companies, organizations, products, people and events depicted herein are fictitious. No association with any real company, organization, product, person, or event is intended or should be inferred.

Any rights not expressly granted herein are reserved.

Privacy Policy

Planet Organic are committed to protecting your privacy. We will only use the information that we collect about you lawfully. We collect information about you for two reasons. Firstly, to process your order and second, to provide you with the best possible service.  We will give you the chance to refuse any marketing email from us in the future. The type of information we will collect about you includes:

  • Your name
  • Address
  • Phone number
  • Email address.

We will never collect sensitive information about you without your explicit consent. The personal information which we hold will be held securely in accordance with our internal security policy. We may use technology to track the patterns of behaviour of visitors to our site. This can include a "cookie" which will be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

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