All of our frequently asked questions answered.

Are Planet Organic herb and spice bottles BPA free?

Yes, they are BPA free and recyclable.

Are Planet Organic ingredients and products fumigated or irradiated?

No, irradiation and fumigation are prohibited treatments for certified organic produce. If required, heat treatment or freezing are alternative acceptable methods.

Are Planet Organic products certified organic?

Yes, all Planet Organic products are certified organic, by Australian Certified Organic (ACO).

Are Planet Organic products suitable for a vegan diet?

Yes. Planet Organic uses no animal ingredients in its products.

Do your products contain GM ingredients?

No. Genetically modified ingredients are not permitted under the National Organic Standard Edition 3.5

How can we keep our planet organic?

By supporting organic farming, we help our environment and save the energy drain required to produce synthetic fertilisers.

In purchasing organic products you are demonstrating your belief that carcinogens, found in many herbicides and pesticides, do not belong in our food, on the land or in the water systems of our planet.

Recently, greater awareness and increasing preference for organically grown products has brought an increased return to organic agricultural systems.

Is epichlorohydrin used in the manufacture of your teabag paper?

No. Our paper is not coated with epichlorohydrin.

Is your teabag paper bleached, if so how?

Our teabag paper is oxygen bleached and is whitened with Hydrogen Peroxide which breaks down into hydrogen and oxygen and dissipates with no residuals.

Shopping Online with Planet Organic

Shipping within Australia

Orders below $80 – $9.95 Flat Rate

Orders over $80 – FREE

Our orders are delivered within 3-10 business days. Our records show that most orders are delivered within 3-7 business days but we advise that you allow up to 10 working days.

We ship with Australia Post and Fastway Couriers.

If you are not home, Fastway Couriers will leave a scanned card for you to contact their base, to arrange for a second delivery or collection. If you fail to contact the courier they will return the item to us and you will be responsible to pay for any additional deliveries.

International Orders

Please e-mail, listing your address and the products you wish to order. We will then e-mail you a quote for postage.

shop@planetorganic.com.au

Authority to Leave

To ensure the security of your order, a driver will always attempt to gain a signature when a delivery is made, unless you have selected ‘Authority to Leave’ under the special instructions during the ordering process. If you select ‘Authority to Leave’, Planet Organic will not be liable for non deliverly of your order.

Payment

Unless agreed in writing, payment is to be made in advance of shipment, through PayPal. Details on how to make payments with PayPal are provided in the checkout process. All prices listed are in Australian dollars.

Where Is My Order

Once your order is shipped you will receive a confirmation email, which will include your tracking consignment number. To track and check the status of your order, click the link attached in the shipping confirmation email sent to your mailbox. In the event that the wrong address is given by the customer and the package is delivered, Planet Organic will not be liable for any replacement or refund of that delivery. If goods are lost in transit, please contact us so we can investigate.

Customer Service

Planet Organic is committed to providing exceptional customer service. We endeavour to make sure that all products listed on our website are currently in stock and that the pricing is true and correct. In the event that an ordered item is not available or we are unable to fulfil your order, we will notify you within 3 business days to arrange an agreeable alternative item, a backorder or a full refund. Planet Organic takes great pride in packaging our shipments to ensure you receive them in good condition. However, we cannot be held responsible for any loss, damage or theft that may occur through Australia Post or courier service. Please contact us if you receive a faulty or damaged product.

What are the benefits of organic farming?

The organic farm management plan has brought enormous benefits. It helps build a healthy global community by employing safe agr practices which work in harmony with our planet.

Organic farming has produced a reversal from the loss of top soil, loss of animal and plant species, contamination of waterways and defoliation.

New organic top soil is produced by composting, streams and rivers run free of toxic leaching, and plant diversity, tree cover, birds and other animal species are returning in great numbers to the plantations and surrounding areas.

Often farmers will form cooperatives where the sharing of resources creates better organisation, increases income and helps further development and awareness among farmers. This includes the sharing of knowledge of such techniques as crop diversification and rotation, botanical insect control and composting. Farm workers who have previously been on a poor wage structure, now in an organic farm management plan receive a more equitable return from production. A tea estate for example may provide a cow per household to the estate’s labour force.The cow will produce milk for the household and is also a source of nitrogen rich compost which is sold back to the estate.A further source of income is by a contract to apply the compost to the plantation.

It is in such ways the sustainability of organic agriculture has far reaching benefits for the growth of the community.

What is certified organic?

Organically grown products should be certified organic by an organic certification association – an independent, recognised association, administering a clearly defined set of organic standards.

All Planet Organic products are certified by organic associations who conduct regular inspections at all levels of production, to ensure these organic standards are maintained. These inspections involve product testing and audit trails, authenticating the certified supply chain back to the source. In turn each of these certification associations is also inspected to ensure standards are maintained.

Our organic products are certified by the following association:

What is your teabag paper made from?

Made from manilla hemp fibre, it is certified as suitable for use in organic products. No chlorine or other chemicals are used in the manufacture of our teabag filter paper.

When I have a question that is not answered on this page, what can I do?

We love to hear from our customers. We are passionate about our products, and enjoy answering your questions. 

Get in touch.